Terms & Conditions

Effective Date: 07.09.2025

1. Preamble
Welcome to Pethearted (hereinafter referred to as the “Platform“, “we“, “our“, the “app“). The Platform is operated by C&E BRAND S.R.L., with its registered office at Mureș, ADRIAN, NR.37, registered with the Trade Register under no. J26/390/2024, Unique Registration Code (CUI) 49714967.

These Terms and Conditions (“Terms“) govern the relationship between C&E BRAND S.R.L. and you (“User“, “you“) regarding the use of our mobile application and related services (collectively, the “Services“).

BY ACCESSING, DOWNLOADING, OR USING ANY PART OF THE PLATFORM, YOU EXPRESSLY AND UNEQUIVOCALLY AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICIES. IF YOU DO NOT AGREE TO ALL THESE TERMS, PLEASE DO NOT ACCESS OR USE THE PLATFORM.

2. Definitions

  • Platform: The Pethearted mobile application and any other related communication channels.

  • Services: The services offered through the Platform, including, but not limited to, searching, comparing, booking, and purchasing goods and services for pets.

  • User: Any person who accesses or uses the Platform.

  • Client: A User who creates an account to purchase goods and/or services from Providers.

  • Provider: A User (individual or legal entity) who creates a business account to list, promote, and sell goods and/or services for pets to Clients through the Platform.

  • Content: Any information, text, graphics, images, prices, descriptions, reviews, or other materials posted on the Platform.

3. Description of Services
The Platform acts as an online intermediary that enables:

  • Providers to create a profile, list goods (e.g., food, toys, accessories) and services (e.g., grooming, boarding, veterinary, training), and receive orders from Clients.

  • Clients to discover, compare, contact, and purchase goods or book services from various Providers present on the Platform.

C&E BRAND S.R.L. is a technological intermediary and is NOT a party to the contract of sale-purchase or service provision concluded between the Client and the Provider. We are not a seller, service provider, we do not hold stock, we do not deliver products, and we do not control the quality, safety, or legality of the goods and services offered by Providers. Any transaction is concluded directly between the Client and the Provider, with the latter being solely responsible for fulfilling contractual obligations (delivery, quality, warranties, etc.).

4. Account Creation and User Obligations

  • Eligibility: You must be at least 18 years old to create an account and use the Services.

  • Accuracy of Information: You are responsible for providing accurate, complete, and up-to-date information during the registration process and thereafter.

  • Account Confidentiality: You are responsible for the confidentiality of your account and password and for any activity that occurs under your account. Notify us immediately at office@pethearted.ro about any unauthorized use of your account.

  • Account Types:

    • Client Account: Allows access to the product/service catalog, placing orders, managing orders, and leaving reviews.

    • Provider Account: Allows uploading and managing product/service listings, receiving and managing orders, setting prices, and communicating with Clients. Providers are responsible for all legal aspects of their business (licenses, taxes, product compliance, etc.).

5. Specific Policies for Providers

  • Listings: The Provider is solely responsible for the content, accuracy, and legality of its listings (price, description, stock, images, specifications). Listings must not be misleading, infringe on third-party intellectual property rights, or contain obscene material.

  • Prices and Taxes: The Provider independently sets the prices. Any taxes (VAT, etc.) related to sales are the exclusive responsibility of the Provider.

  • Fulfillment of Orders: The Provider is obliged to fulfill orders received through the Platform in accordance with the terms presented to the Client (price, delivery time, availability). Repeated failure to fulfill orders may lead to account suspension.

  • Relationship with the Client: The Provider is responsible for any dispute regarding the quality of products/services, delivery, warranty, or returns. The Platform may intervene as a mediator but cannot be held liable.

6. Specific Policies for Clients

  • Placing an Order: By placing an order, the Client expresses a firm intention to purchase a product/service and is legally obliged to pay the displayed price.

  • Payment: Payment is made using the methods available in the application provided by the Provider.

  • Order Cancellation: Cancellation of an order is subject to the specific policies of the Provider from whom the purchase is made. The Platform does not guarantee that cancellation is always possible.

  • Warranties and Returns: Any claim regarding warranty, defects, or product returns must be directed to the Provider and resolved directly with them, in accordance with their return policy and applicable legislation.

7. Intellectual Property
The Platform and its original content (code, design, logo, graphics, etc.) are our property and are protected by copyright and other intellectual property laws. Providers retain their intellectual property rights over the content they upload (product images, descriptions) but grant the Platform an unlimited, non-exclusive, royalty-free license to use, display, and reproduce it for the purpose of providing the Services.

8. Limitation of Liability
THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE”. WE MAKE NO EXPLICIT OR IMPLIED WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, C&E BRAND S.R.L. SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA, REVENUE, OR PROFITS) RESULTING FROM THE USE OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. Termination

  • By the User: You can close your account at any time from the application settings or by contacting support.

  • By Us: We reserve the right to suspend or close your account and restrict your access to the Platform immediately and without prior notice if you violate these Terms or if we reasonably assume you have engaged in fraudulent activities or activities that endanger you or others.

10. Prices, Promotions, and Availability
Prices and availability of products/services are set exclusively by the Providers. The Platform does not guarantee the accuracy of displayed prices or stock levels. Any promotions are managed by the Providers, and the Platform is not responsible for their implementation or validity.

11. Privacy
The processing of your personal data is carried out in accordance with our Privacy Policy, which forms an integral part of these Terms. We encourage you to read it to understand how we collect, use, and protect your information.

12. Governing Law and Disputes
These Terms shall be interpreted and governed in accordance with the laws of Romania. Any dispute arising from or in connection with these Terms shall be resolved primarily through amicable means. In case of disagreements, disputes shall be subject to the exclusive jurisdiction of the competent Romanian courts.

13. Changes to the Terms
We reserve the right to modify these Terms at any time. We will notify you of any significant changes through the Platform or by sending an email. Continued use of the Platform after the changes are posted constitutes your acceptance of the new Terms.

14. Contact
If you have questions about these Terms, please contact us at:

Email: office@pethearted.ro